Privacy Policy

  • Effective date: 2025-10-26
  • Company: J & J Roofing and Siding (“J & J,” “we,” “our,” or “us”)
  • Address: Jacksonville, Florida, USA
  • Contact: [email protected] · (XXX) XXX-XXXX

This Privacy Policy explains how we collect, use, share, and safeguard personal information when you visit our website, contact us, or use our services. It is written in plain language for clarity and is not legal advice.

1) Scope

This Policy applies to information collected online (website, forms, emails, chat) and offline (phone calls, site visits). It also covers information we receive from third parties that help us operate (lead platforms, analytics providers).

2) Information We Collect

Information you provide

  • Contact details (name, email, phone, address)
  • Project details (photos, notes, timelines)
  • Communications (emails, messages, call notes)
  • Preferences (material choices, scheduling)

Information collected automatically

  • Device/usage data (IP, browser, pages viewed, timestamps)
  • Cookies and similar technologies to remember settings and analyze site usage

Information from third parties

  • Lead/directory partners sending us your inquiry
  • Publicly available property/permit data related to your address

3) How We Use Information

  • Provide inspections, estimates, services, and support
  • Send service updates, reminders, and administrative messages
  • Personalize content, improve the website, and troubleshoot issues
  • Conduct analytics to understand interest and usability
  • Market our services where permitted (you can opt out anytime)
  • Detect, prevent, and address security or fraud
  • Comply with law, legal process, or enforce agreements

4) Cookies & Tracking

We may use strictly necessary, functional, analytics, and (if we run ads) advertising cookies. You can refuse or delete cookies in your browser; some features may not function without them.

5) How We Share Information

We do not sell personal information. We may share with:

  • Service providers/contractors (hosting, analytics, email/SMS tools, field apps)
  • Payment/financing partners, if you request those options
  • Professional advisors (legal, accounting) and <strong>authorities</strong> when required by law
  • Business transfers as part of a merger or asset sale

6) Retention

We keep information only as long as needed for the purposes above and to meet legal obligations. When no longer needed, we delete or de-identify it using reasonable measures.

7) Security

We use administrative, technical, and physical safeguards. No system is perfectly secure; contact us if you suspect misuse or unauthorized access.

8) Your Choices & Requests

Depending on your location, you may request access, correction, deletion, or portability, and opt out of certain sharing or targeted advertising. You can opt out of marketing emails at any time.

Submit a request: [email protected] or (XXX) XXX-XXXX.

We may verify your identity before acting on your request.

9) Children’s Privacy

Our services are not directed to children under 13 and we do not knowingly collect their information.

10) International Users

Our website is operated in the U.S. If you access it from another country, your information may be processed in the U.S. or other jurisdictions.

11) Third-Party Links

We are not responsible for the privacy practices of third-party sites linked from our site.

12) Changes to This Policy

We may update this Policy from time to time. If changes are material, we will post a notice on our site. The effective date above shows when it last changed.

13) Contact

Questions: